Despite the fact that this isn't the most importantaspect for you to distinguish a trustworthy shared hosting supplier from a bad one or a reseller from an actual provider, being able to call and talk to a live person is a sign that you are not working with a one-person firm and that you'll be able to reach somebody when you need support. The phone support for website hosting services may vary from basic to dedicated, thus the problems which can be resolved with a phone call differ based on the company. In most cases, these issues are simpler and include billing or first level technical issues as more difficult matters often need a support ticket where both you and the sysadmins can track the proceedings with a particular issue. Still, the option to phone call your service provider can save you lots of time and efforts for the multitude of small issues which may eventually show up at the time you manage your website hosting account.

Phone Support in Shared Hosting

All of our shared hosting plans offer telephone support 14 hrs a day even on public holidays, so if you don't have an account yet, you're able to give us a call and learn more about our solutions or if we meet the system requirements for your web sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so you'll be able to contact the phone number that is nearer to you. If you're an existing customer, we can assist you promptly with all the general and billing matters and with numerous tech matters in order to save you time and efforts - we acknowledge the fact that in some cases it's quicker to consult with a live person to get things done right away. Certainly, some problems cannot be managed on the phone, so if this is the case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we supply include real-time phone support for 14 hours every day. If you wonder which package will be suitable for your sites, you'd like to learn more about the plan's features or you need any other info on our solutions, you are able to call any of the local numbers that we have in the United States of America, the United Kingdom and Australia and our support representatives will help you. In case you already have an account, you will be able to get in touch with us about general and sales matters, although we're usually able to help with a variety of technical issues as well. For strictly technical issues you'll need to use our in-built ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option in case the trouble requires more time to be solved or it has to be escalated to our sysadmins.