In case you have a website, a problem can always appear and it doesn’t necessarily have to be connected to the hosting service itself. For instance, something can go wrong when you bring an Internet app up to date or some crucial data could be edited or erased by chance. Regardless of what the essence of the problem might be, you will have to get in touch with the respective help desk team and ask them to recover a backup or to assist you in solving the problem that you’re facing. How timely they’ll do this will predetermine how much time your websites will be inaccessible. For particular sites such as community portals or e-commerce portals, a prolonged downtime can often mean losing visitors and cash. That’s why, it is quite important for you to use the services of a hosting company that provides not only a good customer support service, but also a fast one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can forget about waiting for hours and hours, or even all day, to get a reply to a tech support ticket or an email. No matter when you touch base with us, we will lend you a helping hand within 60 minutes max with any technical and sales questions that you might have. The fact is, our real response time hardly ever surpasses twenty-thirty minutes. As we’re available to you 24 hours a day, 7 days a week, 365 days a year, you’ll always get help in a timely manner and we know how crucial that is in the online era. As soon as you contact us, we will answer your enquiries. In case you confront any technical issue, we will rectify it instead of you, or we’ll supply you with all the needed information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a technical support ticket via your web hosting Control Panel or write an email related to your semi-dedicated server, you’ll obtain a response within sixty minutes max. You can touch base with us at all times in regards to general, technical or billing matters and considering that we will be at your service 24-7, you will always get assistance right on time. Based on the specific issue or question, we will supply you with more details, resolve the complication if it has been caused by something that’s within our reach or advise you on how to proceed in case you need to edit a given setting for an application that we can’t access. You can forget about waiting around for a day for each and every reply. In reality, in the majority of cases we respond to emails and tickets within 20-25 minutes max.