A live chat is among the many methods of communication offered by some hosting providers as a part of their support service. Depending on the company, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is quicker compared to a support ticket and it will make it much more unlikely to misspell or misunderstand a word compared to a telephone call with a representative. What's more, when the trouble that you experience needs some time to be investigated and dealt with, you'll be able to do something else at the same time instead of just waiting, as you'd have to do if you call. You can also employ a live chat assistance service totally free as long as you have world wide web access even if your web hosting supplier is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Shared Hosting

As part of the support services that we provide for our Linux shared hosting plans, we now have live chat support which is available each and every day, even on holidays. You are able to contact us regardless if you already have an account or not, because we will assist you with all kinds of things, ranging from giving you basic info about our solutions if you are not a client yet and you are thinking about purchasing one of our packages, to assisting you with setting up an email account in an email client. Some issues are more complex and time-consuming, and you'll need to take advantage of the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is available to all of our potential and current clients. If you are looking for a new website hosting account, you're able to chat in real time to one of our agents and get more info about our Linux semi-dedicated plans so that you can choose the optimal plan for your web sites. In the event that you already have an account with us, we can support you in a very timely manner with billing, general and first-level techmatters. Even though sometimes you'll need to open a support ticket because there are problems that can't be resolved on the live chat, we'll be able to help you with lots of common jobs, like setting up an email account in an email client or forwarding one domain name to another one. As a result, you will enjoy quick assistance and you will save time and effort.