A ticketing system is the most popular means of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the most effective way to fix a problem that requires a certain amount of time to investigate or that needs to be escalated to a sysadmin. Thus, all responses added by either party will be stored in the same place in case somebody else wants to work on the problem in question and the information in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will need to log in and out of at least two accounts in order to execute a particular task or to get in touch with the hosting company’s client care team. If you desire to administer a number of domain names and each one is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Plus, it may take significant time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Shared Hosting

The ticketing system that we’re using for our Linux shared hosting plans isn’t separate from the web hosting account. It is part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any moment with only several mouse clicks, without ever logging out of your account. The ticketing system comes with a quick-search field, which will help you find any trouble ticket that you’ve already sent, in case you need it. Also, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to tackle a specific problem before you actually post a ticket. The response time is maximum sixty minutes, which suggests that you can get prompt assistance at any given moment and if our customer support staff suggests that you should do something in your account, you can do it right away without having to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated plans, was built with one idea in mind – that you should be able to manage everything connected with your account in one location and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or experience an issue, you can get in touch with our technical support engineers right away without needing to sign in to some other system. You can look through your web files or check a variety of settings within your account while you post a new ticket or read the answer to an old one. In case you have a lot of tickets and you would like to find a given one, you can use the smart search functionality, which is available in the Help section. We’ll make sure you get an answer in less than one hour irrespective of the nature of your question or problem.