24/7 Customer Support in Shared Hosting
We provide 24/7 customer, billing and tech support for all of our Linux shared hosting plans. Even if you aren't our client yet and you have questions, we will help you in a timely manner and supply you with the needed information, to give you a choice to make an informed decision when you obtain your new hosting account. We're available twenty-four seven, including weekends and holidays, and we provide various means of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we have a couple of phone numbers globally, so that you can call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to get support for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to get timely support, especially when your web site is not working properly for some reason. All our Linux semi-dedicated plans feature 24/7 customer and tech support, thus in case anything comes up, you can use a number of methods to get in touch with us - telephone line with several local numbers worldwide, live chat, email messages and tickets. The first two choices are for pre-sales, billing and common matters, which means that if you do not have an account yet, for instance, you're able to get more information for our solutions, or we can assist you with less demanding technical problems. The other two methods are for solely technical issues or everything that's more time-consuming due to the fact that it is easier to track the correspondence between you and our support crew. The warranted maximum answer time for them is only one hour, the regular one - 15-20 min, so you won't need to wait for a whole day so as to get support like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany issues and / or questions about the pre-installed software the server comes with. If you have not obtained a VPS server plan yet, you are able to find out much more about our services by giving us a telephone call or by employing our live chat service. For more tech issues, you'll be able to send an email message or open a ticket via your billing Control Panel and you will get support within no more than an hour no matter the time of the day, even on weekends and holidays. The typical answer time usually does not extend past thirty minutes. If you're looking for assistance with third-party software, you can reap the benefits of the Managed Services upgrade that you can include to each VPS plan and our administrators will assist you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server from our company, you will be able to contact us anytime using a number of channels and the max time that you will have to wait for a reply is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it's a weekend or a holiday and we can help you with anything relevant to the applications which are pre-installed on the server. To contact us about a technical issue, you're able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any basic questions or you would like to know more about our web hosting services before you order, you can employ our live chat or you could call one of the local telephone numbers that we have in various countries around the world. In the event that you need help with third-party software that you can't set up or manage effectively, you will be able to add the Managed Services upgrade to your plan and our system administrators will assist you.