Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Resolution Guarantee

  • Our tech help team is on duty round the clock to take care of all your support tickets. Every single ticket you send out to us is going to be answered within maximum 60 mins. If your problem requires the help of an admin, we will address the ticket to the technician in charge and will let you know that the problem is being taken care of.

  • Top quality support service

  • Expert Client Support Service

  • We will be on–line for you 7 days a week to deliver advices and tech support and also to aid you with any difficulty that you could possibly stumble upon whilst taking care of your virtual server. We can easily support you with all installed in advance software packages, plus your Operating System, server admin panel (based on the VPS type) and the Online Control Panel designed completely by us.

  • Intuitive help center

  • An Educational Help Zone

  • A comprehensive and constantly updated knowledge base is built into our custom–built Online Control Panel. It provides quick tips on how to conduct all the key website managing duties. The Help area presents thorough how–to article tutorials and step by step video lessons. You can reach the Help area by pressing the Help or Video buttons in the right side of each Control Panel section.