Tech Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every single assistance request you submit to us will be attended to within maximum 60 min. In case your trouble ticket or e–mail requires further assistance from a server admin, we will without delay forward it and leave a comment to inform you that your issue is being worked on. If you order our Managed Services package, all of the server administration services included there will be completed at a time of your choosing.
An Excellent Client Care Service
We will be available to you 24/7/365 to respond to any queries that you may have connected with our Online Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance handling server administration procedures, you can take advantage of our Managed Services package, which includes data backup space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services
An Easy–to–Navigate Help Area
Every dedicated web hosting plan includes our cost–free Online Control Panel, which sports a fully detailed knowledgebase plus a group of how–to video tutorials. Whenever you require assistance working with the Online Control Panel, just press the Help or Videos buttons in the upper right corner.