A 99.9% Server Uptime
Our shared hosting system is based on a steady, top–quality hardware configuration and a heavily modified Linux variation. That’s why, regardless of what your site is, or how many web site visitors you have, or even in case there’s a distributed denial–of–service assault, our physical servers will stay up and your web sites will stay visible online.
All Linux shared hosting plans packages offer a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is very important that you also build your own network infrastructure. That’s why we built a custom–configured internal network in all our data centers. Relying on top–of–the–line Juniper switches and routers, our internal network allows for eye–poppingly fast data transmission speeds and is completely redundant.
As a result, you will take advantage of a 99.9% network uptime in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, irrespective of which hosting offer you have picked.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are not satisfied with our web hosting services, or if you consider them inadequate, or if you decide that you must use a VPS plans rather than a cloud hosting package – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have total control of your domains even if you terminate your web hosting account with us.
24/7 Technical Support
We’ve carefully selected each member of our 24x7 support team to make certain that we can offer the best possible technical support you can possibly get. Each of our tech support engineers has many years of experience working with hosting accounts behind his back, so they know very well what they are doing. Besides, they are available to you 24/7 – you will be able to contact them whenever you want and they will respond as soon as possible.
Their average support ticket response time is below 20 minutes, while with other web hosting companies you are forced to wait for days. Besides, we offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be replied to in under an hour.